The short version: cancel at least 24 hours before your session for a full refund. Contact us by email or phone to cancel. Look after yourself in the heat and the cold.
1. About us
Cool Coo Sauna is run by Nicky Donnelly, at Mill Cottage, Glenmallie Road, Lochyside, Caol, PH33 7BA. Contact us at nickynoodonnelly@gmail.com or +447884402926.
2. Making a booking
- Choose a package, date, time and number of guests, then pay online through Stripe.
- Your slot is held for 5 minutes while you complete payment. If payment isn't completed in time, the slot is released.
- A contract between us is formed once your payment succeeds. We'll email a confirmation to the address you gave.
- The person booking is responsible for making sure everyone in their group has read these terms.
3. Prices
Prices are in pounds sterling and include any VAT that applies.
4. Cancelling your booking
- 24 hours or more before your session: full refund. To cancel, please contact us by email at nickynoodonnelly@gmail.com or by phone on +447884402926. Include the name and date on your booking. We'll process your refund to your original payment method, which usually takes 5–10 working days to appear.
- Less than 24 hours before, or if you don't arrive: no refund.
- If you'd like to move your session instead, get in touch and we'll do our best to find another slot.
No 14-day cooling-off period. Sauna sessions are leisure services booked for a specific date and time, so the statutory right to cancel within 14 days does not apply (Consumer Contracts Regulations 2013, reg. 28(1)(b)). The cancellation policy above applies instead.
5. If we have to cancel
If we need to cancel because of severe weather, safety concerns or any other reason on our side, we'll let you know as soon as possible and offer you either a full refund or a new date of your choice.
6. On the day
- Please arrive on time. Late arrival may shorten your session, which still ends at the booked time.
- Group size must not exceed the number of guests booked or the package maximum.
- Under-18s must be accompanied and supervised by an adult from the booking group at all times.
- Please leave the sauna, plunge and grounds as you found them.
7. Our responsibility to you
We provide our services with reasonable care and skill. We are not responsible for losses that were not foreseeable, for personal belongings left on site, or for harm caused by ignoring the safety guidance above. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law. Your statutory rights are not affected.
8. Complaints
If something isn't right, please tell us as soon as possible at nickynoodonnelly@gmail.comand we'll do our best to put it right.
9. Your data
We use your booking details as described in our Privacy Policy.
10. Governing law
These terms are governed by Scots law, and disputes may be brought in the Scottish courts. If you live elsewhere in the UK or in the EU, you keep the protection of the mandatory consumer laws where you live and can also bring proceedings in your local courts.